99kopitiam Privacy Policy – Your Personal Data Protection

1. Introduction

99kopitiam takes the privacy and personal data protection of every member seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information while you use our platform at 99kopitiam.onl.

As a platform operating in the Malaysian market, we fully comply with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia. We believe that transparency in data handling is the foundation of the trust you place in us.

This policy applies to all information collected through our website, mobile app, customer support services, and any other interactions between you and the 99kopitiam platform. Please read this policy carefully and contact us if you have any questions or concerns.

2. Data We Collect

We collect various types of information depending on how you interact with the platform 99kopitiam. The following are the categories of data we collect:

3. How We Use Your Data

Every piece of information we collect is used for legitimate, disclosed purposes. 99kopitiam uses your data for the following purposes:

• Account management: Creating, verifying, and managing your account securely.
• Transaction processing: Accurately handling deposits, withdrawals, and all financial transactions.
• KYC Verification: Meeting anti-money laundering (AML) compliance requirements and verifying member identities.
• Platform security: Detecting and preventing fraud, unauthorised use, and suspicious activity.
• Customer support: Providing relevant and effective assistance whenever you contact us.
• Service improvements: Analysing usage patterns to enhance your gaming experience.
• Marketing communications: Sending relevant bonus offers and promotions — only if you have agreed to receive them.
• Responsible gaming: Monitoring wagering patterns to identify members who may need support.
• Legal compliance: Fulfilling the reporting and record-keeping obligations set by the relevant authorities.

We will not use your data for any purpose other than those stated above without obtaining your consent beforehand.

4. Data Storage & Security

Your data security is our top priority 99kopitiam. We apply comprehensive technical and organisational measures to protect your information from unauthorised access, loss, or destruction.

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Data stored at a fully secured data centre with strict physical and digital access controls.
• Account passwords are stored in an irreversible hash — our own staff cannot read your password.
• An intrusion detection system (IDS) actively monitors any abnormal activity on our network.
• Security audits and penetration testing are conducted periodically by independent third parties.

Data retention period: We retain your personal data for as long as your account remains active. Once an account is closed, data required for legal compliance purposes is kept for the period mandated by the applicable law (typically 7 years for financial records). All other data that is no longer needed will be securely deleted or anonymised.

5. Data Sharing with Third Parties

99kopitiam does not sell your personal data. However, there are limited situations where we need to share your information with certain parties to enable our platform to function properly and comply with the law:

• Payment service providers: Required transaction information is shared with payment gateways and banks to process your deposits and withdrawals.
• KYC service providers: Identity data is shared with registered and trusted third-party identity verification providers for AML compliance purposes.
• Game software providers: Basic game session data is shared with our casino software providers to ensure games function properly.
• Legal authority: We will disclose information to competent authorities when required by law, court order, or valid legal process.
• Analytics partners: Anonymised usage data is shared for platform analytics purposes. This data cannot be used to personally identify you.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for specified purposes.

6. Cookies & Tracking Technologies

99kopitiam uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as Login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, display settings, and game choices for convenience on your next visit.
• Analytics Cookies: Helping us understand how members interact with our platform, enabling us to make meaningful improvements.
• Security Cookies: Used to detect suspicious activity and prevent unauthorised access to your account.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Your Rights Under PDPA

As a platform user 99kopitiam operating in Malaysia, you have the following rights under the Personal Data Protection Act 2010:

To exercise any of the above rights, contact our support team via the in-platform live chat. We will process your request within 30 days of receipt, subject to identity verification.

8. Children's Data

Platform 99kopitiam is intended exclusively for users who are of age 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

If you believe we have inadvertently collected information from an underage child, please contact us immediately. We will take the necessary steps to delete that information from our records as soon as possible.

9. Third-Party Links

Platform 99kopitiam may contain links to third-party service provider websites such as game software providers and payment gateways. This Privacy Policy applies to our platform only.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of each website you visit separately. Access to third-party websites is at your own risk.

10. Privacy Policy Amendments

99kopitiam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments.

Any significant changes will be communicated to members via an in-platform notice or registered email at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the latest version of our policy.

Continued use of the platform after these policy changes take effect is considered your acceptance of the revised policy. If you do not agree with any amendments, you have the right to close your account by contacting our support team.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 99kopitiam, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the 99kopitiam platform or mobile app.
• Email: [email protected] (text display only)
• FAQ: Refer our FAQ page for answers to frequently asked questions relating to privacy and your account.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or deletion requests, processing may take up to 30 days from the date a complete request is received.